GLPI 11
Escalade 2.10.7
Configuration:
- Remove old group assignment on new assignment: Enabled
Issue:
When assigning a new technical group to a ticket, the previous assigned group is not removed.
Expected behavior:
The previous group should be automatically removed from the ticket assignment.
Additional information:
- This worked as expected in previous versions.
- No escalation history/event seems to be recorded.
- Ticket ends up assigned to multiple groups.
- Attached configuration
configuration.docx
GLPI 11
Escalade 2.10.7
Configuration:
Issue:
When assigning a new technical group to a ticket, the previous assigned group is not removed.
Expected behavior:
The previous group should be automatically removed from the ticket assignment.
Additional information:
configuration.docx